Shipping policy

1. Order Processing:

  • Orders are processed and shipped within 1-2 business days of receipt, excluding weekends and public holidays. Orders placed after 12:00 PM (local time) will be processed on the next business day.

2. Shipping Methods:

  • We offer standard shipping via reputable carriers such as Shree Marut,DTDC And Shiprocket. Expedited shipping options may be available for an additional fee at checkout.

3. Shipping Rates:

  • Shipping rates are calculated based on the total weight of the order and the destination address. Customers can view the shipping cost during the checkout process before completing their purchase.

4. Estimated Delivery Times:

  • Standard shipping typically takes 3-7 business days for delivery within India. Remote or rural areas may take longer to deliver. International orders may take longer to arrive depending on the destination and customs clearance process.

5. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your package and estimate the delivery date.

6. Shipping Restrictions:

  • We currently only ship to addresses within India. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.

7. Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once the order has been processed and shipped, we may not be able to make changes or cancellations.

8. Shipping Damage or Lost Packages:

  • In the rare event that your package is damaged during shipping or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.

9. Shipping Fees and Customs Duties:

  • Shipping fees do not include customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout.

10. Contact Us:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at 
  • If you have any comments or inquiries about this Website Privacy Notice, if you would like to update information we have about you, or to exercise your rights, you may contact your local affiliate by letter to the Grievance Officer at wecare@titosorganic.com or letter to Data Protection Officer at Ekologie forte Pvt. Ltd. Plot No. Sai Chambers, Railway Station Road, Aurangabad 431 001 (MS), India.